MANAGER POLICIES
Communication Protocol:
– Inquiries about availability will be casual (text/email) and sent to multiple people, not requiring a formal hold date—just a response.
– You will get confirmation that a date is firming up either via Text or when you get a Cal Invite from Joan. Replying a yes to text & Accepting the cal invite are both considered confirming yourself for the event.
– Holding unconfirmed dates. Please give us ‘first right of refusal’ Communicate with us before accepting/rejecting other opportunities for the same date.
General Pay Rates:
– Production Assistants: $30/hr on site + travel stipend.
– Primary Event Managers: $50/hr on site + travel stipend.
– Above rates will be assumed in many cases, but are not fixed in stone- you are always able to negotiate. Just do so clearly when being asked about availability.
Special circumstances should be communicated in writing to Audette for clarity.
All payments for events will be via Wrapbook. We will handle your WB invoice for you. If you purchase supplies for us (that have been requested or cleared) you can venmo request for those.
If you are a new manager you will be asked to ‘Shadow’ an event by being a production assistant to an experienced manager, one or multiple times until you are ready to be a primary manager.
Pickup/Return Costumes/Supplies:
All costume pickups will be from our studio at 2201 Poplar street in West Oakland. Pull up to our rolling door & access studio via card if you have one, or if not via Buzzing the Intercom at the main entrance.
INTERCOM: scroll with arrow down till you see Catalyst Arts & hit the Bell button to Ring… this rings Audette. If she doesn’t buzz you in then do the same for Catalyst Studios… which rings Kevin.
Once inside- Walk down the hall to the 3rd door on right with the Catalyst Arts sign. You will be given the CODE to that door via text or voice. Upon exiting, you can hit Any key to lock it up.
– The rack to right of main door is for returning costumes to. The rack by the sliding door is for outgoing costumes & your pickup will be labeled with your event date & name or event name. Look for accessory bags or props labeled near it & try to be sure you have gotten everything before leaving. (if unsure, you can facetime Audette)
Dress Code:
– Default attire: “elegant blacks” (professional blouses, slacks, pencil skirts, dresses- & your best comfortable black shoes).
– Makeup: At least some eye makeup (simple black liner is fine); creative makeup encouraged.
– Jewelry: Minimal and classy; we love Gold accessories.
– Tattoos/Piercings: Cover large tattoos and remove facial piercings if possible.
– For formal events or costumes, attire will be provided or stipends arranged.
Conduct:
Interacting with Guests:
Catalyst Arts blends refined, high-end entertainment with warm professionalism.
As such, we ask that managers maintain this elegance in their interactions with clients and guests.
– Maintain a balance of warmth and professionalism with contacts & other vendors & guests.
– Stay hydrated yourself- but do Not drink (any alcohol) on the job.
– Interact appropriately with clients, guests, and other event organizers.
– Introduce yourself, remain in touch as needed with, & thank key contacts before leaving.
– Represent Catalyst Arts professionally & distribute company cards unless working through another agency.
– Never solicit clients for personal or other company purposes.
Photography and Social Media:
– See backstage Photo request below. Send that whenever possible for tweaks.
– Once everyone is dialed & “On”– Take about 10 discreet photos, sending the best 5 to Audette.
– Take 2 videos of 15-30 seconds & include in Coda wrap upload (or Whatsapp, not to cell)
– Avoid guests’ faces in photos & be mindful of background choice & framing. A ‘usable’ pic will be a good smiling face and show the character’s full body or head.
– Do Not send media to all talent or post to your personal social media while at event.
(If you do want to post to your own profile, run image & credits by Audette)
Media you take at events of CA performers is the property of Catalyst Arts.
Pre-Event Setup and Post-Event Wrap-Up:
– Capture photos/videos of each performer in position before the doors open. Take Group photo whenever possible.
– Wrap the event in the Coda app by rating and summarizing the event and uploading media.
– If Coda is unavailable, send Videos & details via WhatsApp (415-717-2372) to Audette.
– Gain access to the costume studio via the intercom and call for the door code if needed.
Liability:
– Managers are independent contractors, not employees (no benefits, workers compensation, or insurance).
– Managers must indemnify Catalyst Arts for third-party claims not caused by Catalyst Arts’ negligence.
– In case of inability to fulfill a contract, managers must contact Catalyst Arts immediately and attempt to find a replacement.
– Termination for repeated lateness or unmet expectations will be done amicably.
WRAP Event + Feedback in Coda app
Download Coda app from Apple or Google Play
Step 1- get this app on your phone
Step 2- accept invite we send you to ‘catalyst managers’
Step 3- Events you have agreed to/assigned to you will show up under ‘My Events’
There are Training Videos inside the App for various ‘Elements’ that you might be managing. Familiarize yourself with any new elements there.
There is a general Checklist also for each event in Coda… which is more exhaustive than we expect you to do… it more gives a comprehensive look at things you may need to do, but you are not expected to be Operating from this checklist on your phone on site at events… you will be running around. But do review it before the event.
>> You can always Text Questions to Audette – 415-717-2372 or Kevin- 281-455-0523 or call if time sensitive
Look Check Image– I ask that you send a pic of the performer(s) as soon as they are in costume to cell above. 415-717-2372
I will often request a tweak or 3 is made & remind/nudge a styling choice.
This should happen 15-30 min before ‘go time’.
Detail check before going onto the floor– get really detail oriented on each person going out & look for anything astray & fix it. 🙂 Aim to get talent on the floor 5 min early. (then take pics!)
Take Care of Talent.
Offer Water to Performers at some point & Go retrieve them for their Breaks & ensure they go back out on Time. If they need any help with outfit stuff, help them.
Take Care of Costumes
Please try your best to return costumes & accessories to the bags they came in & protect any fragile elements (headdresses, anything with feathers etc…)
Be Great with Client
Check In with your on site contact before you arrive via Phone call or Text, on site before Go & before leaving. Try to keep a warm reassuring tone with them & do your best to say a friendly Thank you & Goodbye before you leave.
How to WRAP Event
Click the ‘Wrap Event’ button in your event in the coda app. Fill in 1-5 stars, upload any Media, & then type in your feedback/summary/notes. Hit Submit.
Voila, you are officially properly wrapped!
